Privacy Policy
Contact us
The Stories We Tell
E-mail: hello@thestorieswetell.co.uk
We are committed to protecting and respecting your privacy.
We collect, use and are responsible for certain personal information about you. When we do so, we are regulated under the Data Protection Act 2018 and we are responsible as 'controller' of that personal information for the purposes of such law.
Our collection and use of your personal information
Under data protection legislation, we are required to explain what information we collect from you and how and why we use your personal information (the "processing activity"). We are also required to have a "lawful basis" on which to process your personal information, as further detailed below.
What type of information we collect
We currently collect and process the following information:
● Personal identifiers, contacts and characteristics (for example, name and contact details)
● Information about your devices, such as IP addresses
● How you browse our websites
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
● You have enquired about a product/service from us.
● You have purchased a product/service from us.
● You have provided contact details to us for customer service purposes.
● You have made contact with us via one of our social networks.
● You wish to attend, or have attended, an event.
● You have agreed to participate in a photo/video shoot.
● You have subscribed to newsletters.
● You have visited our website.
We also receive personal information indirectly, from the following sources in the following scenarios:
● When you browse our website and our cookies collect information (See 'Cookies and other tracking technology' below).
● We may also match your cookie data with third party data such as Google and social media platforms.
● We can also access information from social media activity such as when you ‘like’ a post, share content or follow us.
● From third parties who share prospect business to business contact details and help us gather website and email usage data (see 'Cookies and other tracking technology 'below).
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Legal Basis for Processing
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
(a) Your consent: where you have given us clear consent for us to process your personal information for a specific purpose You are able to remove your consent at any time. You can do this by contacting hello@thestorieswetell.co.uk
(b) We have a contractual obligation: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
(c) We have a legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).
(d) We have a vital interest: where our use of your personal information is necessary to protect you or someone else’s life.
(e) We have a legitimate interest: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
What we do with the information we have
We use the information that you have given us in order to:
● Provide you with relevant information about a product or service you have enquired about.
● Process legal documentation and financial information in relation to a contract you have with us.
● Respond to any customer service requests.
● Manage attendance at events.
● Produce marketing collateral and communications if you have agreed to participate by signing a release form or by not opting out at an event.
● Informing you about news, events, products, services or promotional offers that you might find interesting if you have chosen to receive these types of communications.
● Personalising marketing so that it is more relevant to you. We do this by matching your cookie data with third party advertising platforms such as Google and social media platforms. For more information on how we use cookies and how to manage them please read 'Cookies and other tracking technology' below.
● Improving the design, style and functionality of the website.
● Dealing with, and responding to you about, any comments and engagements we have had from you via our social media channels.
● Administering competitions/promotional offers and informing you if you have been successful.
● Compiling customer feedback.
● Conducting market research.
● Dealing with any query or complaint you submit
We may share this information with:
● Our contracted service providers that process personal information on our behalf for IT and system administration and hosting, credit card processing, billing, research and analytics, marketing, customer support and data enrichment. Only companies who can provide adequate safeguards will be used to ensure your data is stored and handled securely.
● Third party social media and advertising networks so that we can advertise on their platforms.
● Professional advisers who provide consultancy, banking, legal, insurance and accounting services.
● Public and government authorities and fraud prevention agencies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters.
How we store your information and for how long
Your information is securely stored by The Stories We Tell
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We keep your personal information for as long as necessary in accordance with our purpose of processing and legal basis and thereafter in accordance with data protection law. We will then securely dispose of your information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights, save where we are permitted to do so due to a request being manifestly unfounded or excessive or where you require extra copies of information. If you make a request, we have one month to respond to you.
Please contact us at hello@thestorieswetell.co.uk if you wish to make a request.
Transfer of your information out of the UK and EEA
We may transfer personal information to countries other than the country in which the data was originally collected (for example, outside the UK/EEA) in order to provide you with our services. These countries may not have the same data protection laws as the country in which you initially provided the information and may not provide the same level of protection.
If we transfer personal information to countries outside of the UK/EEA, we may rely on a decision from the European Commission/ UK Government determining that the country provides an adequate level of protection to the Data Protection Laws). Alternatively, we may rely on appropriate safeguards in respect of transfers of personal information to a country outside of the UK/EEA, for example, by agreeing standard contractual clauses adopted by the European Commission/ UK Government and undertaking a risk assessment in relation to the importing country.
Links to other websites
Our websites may contain embedded content to websites of interest. If you use these links to leave our websites, you should note that we do not have any controls over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites as they are not governed by this privacy policy.
Please note: this policy does not cover such third party websites, unless specifically mentioned in this policy. We are not responsible for the privacy policies and practices (including use of cookies) of such third parties even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.[1]
Marketing
We would like to send you information about services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
● contacting us at hello@thestorieswetell.co.uk
● using the ‘unsubscribe’ link in emails or by responding ‘STOP’ in texts
Please note that it may take up to 7 days for this to take place.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
1 Changes to this website privacy policy
This website privacy policy was published on 15/11/22 and last updated on 15/08/23.
We may change this website privacy policy from time to time.